Automotive Industry Provider
Automotive Industry Provider
How a Tier 1 supplier went back into Mexico after a first attempt that nearly put it off
- 1 Point of contact (down from 10)
- 30h Saved per month on communications
- 98% OTIF rate achieved
A first attempt at U.S. to Mexico freight had gone badly enough to cool this Tier 1 supplier's enthusiasm for the market: every message needed translating, shipments went dark the moment they crossed, and delays arrived without warning. The lane now runs through one point of contact, with status every two hours.
- 1 Point of contact (down from 10)
- 30h Saved per month on communications
- 98% OTIF rate achieved
Challenge
Cross-border shipping is not simply moving goods from A to B; it is a network of logistical and regulatory detail. Having already ventured into it once, this Tier 1 automotive supplier had met three things:
- Language barriers that turned routine updates into constant email translation.
- Limited visibility the moment a shipment entered Mexico.
- A difficult first experience that tempered the company's enthusiasm for the Mexican market altogether.
Solution
Nuvocargo integrated with the supplier's operation and centralized every conversation, reducing contact points from ten to one and returning an average of 30 hours a month.
Communication became proactive rather than requested: a 24/7 monitoring team reported to all stakeholders every two hours, so status arrived before anyone had to ask for it.
Your singular focus on U.S.-Mexico transportation made me think you know what you're doing and I was very impressed with your onboarding process.
Result
The supplier's cross-border operation became a streamlined, secure and predictable process. The communication barriers and shipment unpredictability that had held expansion back were replaced by a transparent flow, and the company reached a 98% OTIF rate.
Removing the inefficiency was the point, but it was not the outcome. Having stopped fighting the operation, the company was able to tap the Mexican market it had nearly written off.
