Kimberly-Clark Mexico
How Kimberly-Clark Mexico turned a pandemic carrier shortage into a partner for 50 routes
- 50% Decrease in average time to invoice
- 50+ Cross-border routes managed
- 6M+ Kilometers covered together
The carrier shortage through the pandemic turned a preference for a strategic logistics partner into a requirement. Kimberly-Clark Mexico needed one that could hold communication across every level of the organisation and vet carriers across more than 50 cross-border routes. Three years on, average time to invoice has halved.
- 50% Decrease in average time to invoice
- 50+ Cross-border routes managed
- 6M+ Kilometers covered together
Challenge
With a legacy spanning over six decades, Kimberly-Clark Mexico has led the cleaning, personal hygiene and care products market, and that standard shaped what it needed from a logistics partner.
The primary concern was a partner able to maintain streamlined communication across various organizational levels. Thorough carrier vetting was critical given KCM's geographical footprint, which spans over 50 distinct cross-border routes. The carrier shortage during the COVID-19 pandemic made the need urgent.
Solution
Working with KCM's own culture of continuous improvement, Nuvocargo enhanced the existing operation rather than replacing it, proposing solutions from data and insight instead of waiting to be asked.
A dedicated team of cross-border experts works directly with KCM and presents key metrics at Monthly Business Reviews: actual transit time, average customs clearance time, average time to invoice, and shipping volumes. Alongside it, KCM has a customized dashboard tracking every in-transit shipment in real time.
Over the last three years, Nuvocargo has not only matched but exceeded our commitment to operational excellence. Their monthly reviews aren't just check-ins; they're strategic talks that add real value to our operation.
Result
Average target transit and customs clearance time improved on every shipment, and average time to invoice fell by 50%.
What began as a response to a capacity crunch became a long-standing partnership that has now covered more than 6 million kilometers between Mexico and the U.S. KCM's dedication to high standards has pushed Nuvocargo to keep exceeding it.
